Conditions of use and sale

 1. GENERAL INFORMATION

The ownership of this website, www.glancingeye.com/?lang=en, (hereinafter Website) is held by: Glancing Eye S.L, with CIF B98936289 whose contact details are:
  • Address: C/ Cervantes 2, 8º, door 8 – Valencia – ZIP: 46007
  • Contact telephone: +34 642 247 337
  • Contact email: [email protected]
This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (www.glancingeye.com) and the purchase or acquisition of products and/or services on it (in below, Conditions). For the purposes of these Conditions, it is understood that the activity that Glancing Eye develops through the Website includes: The commercialization of interior and exterior designs in 3D views, 360º panoramic views and virtual reality, of our own creation. As well as the sale and development of 3D models of different types of decoration items. And the sale of furniture and home decoration, from other brands that authorize us to do so and act as suppliers. In addition to reading these Conditions, before accessing, browsing and/or using this web page, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy and Glancing Eye data protection. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the above, so if you do not agree with all you should not use this Website. Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those in force at the time the purchase of products and/or services are requested will be applicable. For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.

2. THE USER

The access, navigation and use of the Website, confers the condition of User, for which all the Conditions established herein are accepted. In this way, by using this website and placing orders through it, the User agrees to:

-Make use of this Website only to make legally valid inquiries or orders.

-Do not make any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, Glancing Eye is authorized to cancel it and inform the relevant authorities

-Provide the User’s email address, postal address and/or other contact information truthfully and accurately to Glancing Eye. Likewise, the User consents that Glancing Eye can make use of said information to contact the User if necessary (see the Privacy Policy of Glancing Eye).

If the User does not provide all the information that Glancing Eye needs, they will not be able to process their order. By placing an order through this website, the User declares to be over 18 years of age and have the legal capacity to enter into contracts.

3. PURCHASE PROCESS

Users can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of www.glancingeye.com, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on “Checkout” “Pay”. Likewise, the User must fill in and/or verify the information that is requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified. Next, the User will receive an email confirming that Glancing Eye has received their order or purchase request and/or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where appropriate, this information could also be made available to the User through their personal connection space to the Website. Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email. And, where appropriate, through your personal connection space to the Website. Likewise, the User can, if he wishes, obtain a copy of his paper invoice, requesting it from Glancing Eye using the contact spaces on the Website or through the contact information provided above. The User acknowledges that he is aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, its image on its page. of the Website, indicating, by way of example, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, way in which they will be carried out and/or o cost of services; and acknowledges that the completion of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case. The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of Glancing Eye in order to constitute a means of proof of the transactions, in any case, respecting the conditions security measures and the laws and regulations in force that are applicable in this regard, and particularly in accordance with the LOPD and the rights that assist Users in accordance with the privacy policy of this Website (Legal Notice and General Conditions of Use) .

4. AVAILABILITY

All purchase orders received by Glancing Eye through the Website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects their supply and/or the Provision of services. If there are difficulties regarding the supply of products or if there are no products in stock, Glancing Eye undertakes to contact the User and refund any amount that may have been paid as an amount. This will be equally applicable in cases in which the provision of a service becomes unrealizable.

5. PRICES AND PAYMENT

The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless by legal requirement, especially in relation to VAT, a different matter is indicated and applied. However, and unless otherwise indicated, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due when managing the shipping procedure. Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation. The accepted means of payment will be: Credit or debit card and PayPal. Glancing Eye uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. In addition, the Website uses a secure payment system SSL (Secure Socket Layer). f the means of payment is Paypal, gift card or credit card, the charge will be made at the time that Glancing Eye sends a confirmation of the purchase order or acquisition of products and/or services to the User. In any case, by clicking on “Complete purchase” the User confirms that the payment method used is his or that, where appropriate, he is the legitimate holder of the gift card or credit card.

6. DELIVERY

In the cases in which the physical delivery of the contracted good is appropriate, deliveries will be made within the following territory: Spain. Glancing Eye will send the order consisting of the product(s) listed in each Shipping Confirmation within the period indicated on the website according to the selected shipping method and, in any case, within a maximum period of 30 days from the date of the Order Confirmation. If for any reason Glancing Eye could not meet the delivery date, it will inform the User of this circumstance and give them the option to go ahead with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. . In any case, home deliveries are made on working days. If Glancing Eye is unable to deliver the order, Glancing Eye will try to find a safe place to leave it. If a safe place cannot be found, the order will be returned to the warehouse. They will also leave a note explaining where the order is and how to get it sent again. If the User is not going to be at the place of delivery at the agreed time, please contact Glancing Eye to arrange delivery on another day. In the event that 30 days have elapsed since your order was available for delivery, the order has not been delivered for reasons not attributable to Glancing Eye, it will be understood that you wish to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, Glancing Eye will return all payments received from the User, including delivery costs (with the exception of additional costs resulting from the choice by you of a delivery modality other than the least expensive modality of ordinary delivery) without any undue delay and, in any case, within a maximum period of 14 days from the date on which they consider the contract terminated. However, the User must take into account that the transport derived from the resolution may have an additional cost, for which Glancing Eye is authorized to pass on the corresponding costs to the User. For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the order has been “delivered” at the moment in which the User or a third party indicated by him acquires material possession of the products, which It will be accredited by signing the receipt of the order at the agreed delivery address. The risks of the products will be borne by the User from the moment of delivery. The User will acquire ownership of the products when Glancing Eye receives full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery if it takes place at a later time. In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question. In this sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 of November 28, 2006 on the common VAT system, purchase orders will be located in that Member State of the European Union. in which the address that appears in the purchase order is located and, therefore, the applicable VAT will be the one in force in said Member State. For the rest of the locations, other than the previous ones, the regulations in force at any time will be applied; The User must take into account that this could generate the application of additional taxes and customs duties at destination, in accordance with current regulations at destination, and that these could be borne by him. For more information, the User must go to the customs office at the destination.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that he detects that an error has occurred when entering the data necessary to process his purchase request on the Website, he may modify them by contacting Glancing Eye through the contact spaces enabled on the Website, and/or using the contact information provided in the first clause (General Information). Likewise, this information could also be corrected by the User through his personal connection space to the Website. In any case, the User, before clicking on “Complete purchase”, has access to the space, cart, or basket where their purchase requests are recorded and can make changes. In the same way, the User is referred to consult the Legal Notice and General Conditions of Use to obtain more information on how to exercise their right of rectification as established in Organic Law 15/1999, of December 13, on Data Protection of Personal character.

8. RETURN POLICY

In the cases in which the User acquires products on or through the owner’s Website, they are assisted by a series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification. The User is contracting as a consumer and user, therefore they have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that the User or a third party indicated by the User, other than the carrier, acquired material possession of the goods or in the event that the goods that make up their order are delivered separately, to 14 calendar days from the day that the User or a third party indicated by the User, other than the carrier, acquired material possession of the last of those goods. To exercise this right of withdrawal, the User must notify Glancing Eye of his decision. He may do so, where appropriate, through the contact spaces provided on the Website or through:
  • Glancing Eye S.L.- C/Cervantes 2, 8 Valencia- 46007;
  • Att Phone Customer: +34 642 247 337
  • Email: [email protected]
The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. To comply with the withdrawal period, it is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires. In the event of withdrawal, Glancing Eye will reimburse the User for all payments received, including shipping costs, without undue delay and, in any case, no later than 14 calendar days from the date on which Glancing Eye is informed. of the decision to withdraw by the User. Glancing Eye will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, Glancing Eye could withhold said refund until the products or items of the purchase have been received, or until the User presents proof of their return, depending on which condition is met first. The User can return or send the products to Glancing Eye at: C/Cervantes 2, 8  Valencia- 46007; And you must do so without undue delay and, in any case, no later than 14 calendar days from the date on which Glancing Eye was informed of the withdrawal decision. The User acknowledges knowing that he must assume the direct cost of returning (transportation, delivery) of the goods to Glancing Eye. The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: customized products manufactured according to customer specifications; products that can deteriorate or expire quickly; Music or video CDs/DVDs without their original packaging; products that for reasons of hygiene or health are sealed and have been unsealed after delivery. In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not apply to Users when the provision of the service has been fully executed, or when it has begun. , with the express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by Glancing Eye, they will have lost their right of withdrawal. In any case, no refund will be made if the product has been used, products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, they should contact Glancing Eye immediately and let you know of the existing disagreement (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal). The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where appropriate, the replacement of the same is appropriate. . The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the nonconforming item is appropriate. The amount paid for those products that are returned due to a defect, when it really exists, will be fully refunded, including delivery costs and the costs that the User could have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase. In any case, the rights recognized in the legislation in force at all times for the User will be taken into account.

Guarantee

The User enjoys guarantees on the products that he can acquire through this Website, in the terms legally established for each type of product, Glancing Eye responding, therefore, for the lack of conformity of the same that manifests itself within a period of time. two years from the delivery of the product. In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Glancing Eye and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product thereof. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products or shipping error section. However, some of the products that are marketed on the Website, could present non-homogeneous characteristics when they derive from a type of material, and that therefore will form part of the appearance of the product, and will not be considered a defect. On the other hand, it could be the case that the User acquires a product of a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his legal guarantee right directly against them during the two years following the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.

9. EXEMPTION OF LIABILITY

Except as otherwise expressly provided in these Terms, Glancing Eye’s liability in connection with any product purchased on this website shall be strictly limited to the purchase price of such product. However, and unless otherwise provided by law, Glancing Eye will not accept any responsibility for the following losses, regardless of their origin:

-any losses that were not attributable,

– business losses (including lost profits, income, contracts, or others),

-all other indirect loss.

Similarly, Glancing Eye also limits its liability in the following cases

-Glancing Eye applies all the necessary measures to provide a faithful display of the product on the Website, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or browser problems or others.

-Glancing Eye will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially due to causes such as strikes, highway retentions, and in general any other typical of the sector, which derive in delays, losses or theft of the product.

-Technical failures that prevent normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. Glancing Eye puts all the means at its disposal in order to carry out the process of purchase, payment and shipping/delivery of the products correctly, however it disclaims liability for causes that are not attributable to it.

-Glancing Eye will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, Glancing Eye will not be held responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.

-In general, Glancing Eye will not be responsible for any breach or delay in compliance with any of these obligations, when it is due to events that are beyond our reasonable control, that is, force majeure, this may include:

>Strikes, lockouts or other protest measures.

>Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not).

>Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

>Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

>Inability to use public or private telecommunications systems.

>Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Force Majeure Event continues, and Glancing Eye will have an extension in the term to comply with said obligations for a period of time equal to the duration of the Force Majeure Event. Glancing Eye will put all reasonable means to end the Cause of Force Majeure or to find a solution that allows them to fulfill their obligations despite the Cause of Force Majeure.

10. WRITTEN COMMUNICATIONS AND NOTICES

By using this Website, the User accepts that most of the communications with Glancing Eye are electronic (email or notices published on the Website). For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that Glancing Eye sends electronically comply with legal requirements. This condition will not affect the rights recognized by law to the User. The User can send notifications and/or communicate with Glancing Eye through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website. Likewise, unless otherwise stipulated, Glancing Eye may contact and/or notify the User via email or at the postal address provided.

11. RESIGNATION

The lack of requirement on the part of Glancing Eye of strict compliance by the User of any of the obligations assumed by the latter by virtue of a contract or of these Conditions or the lack of exercise by Glancing Eye of the rights or actions that may correspond to them by virtue of said contract or the Conditions, will not imply a waiver or limitation in relation to said rights or actions, nor will it exonerate the User from complying with such obligations. No waiver by Glancing Eye of a specific right or action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver on our part to any of these Conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing in accordance with the provisions in the Written Communications and Notifications section above.

12. NULLITY

If any of these Conditions or any provision of a contract were declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

13. ENTIRE AGREEMENT

These Conditions and any document to which express reference is made in them constitute the entire existing agreement between Glancing Eye and the User in relation to the purpose of the same and replace any other agreement, agreement or previous promise agreed between Glancing Eye and the User verbally or in writing. Glancing Eye and the user acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what appears expressly mentioned in these Conditions. Neither Glancing Eye nor the user will have an action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such uncertain statement was made fraudulently) and the only action of that the other party will have will be for breach of contract in accordance with the provisions of these Conditions.

14. DATA PROTECTION

The information or data of a personal nature that the User provides to Glancing Eye in the course of a transaction on the Website will be treated in accordance with the provisions of the data protection policies (Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.

15. APPLICABLE LAW AND JURISDICTION

The use of this website and the contracts for the purchase of products through said website will be governed by Spanish law. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals. If the User is contracting as a consumer, nothing in this clause will affect the rights recognized as such by current legislation.

16. RIGHT TO MODIFY THESE CONDITIONS

Glancing Eye reserves the right to modify the Terms and Conditions. Glancing Eye will keep the User informed of the substantial changes made to them. These will not be retroactive and, except for possible exceptions depending on the specific case, will be applicable after 30 days from the date of their publication in the corresponding notice. If the User does not agree with the modifications introduced, we recommend that they not use this website.

17. COMPLAINTS AND CLAIMS

The User can send Glancing Eye their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information). In addition, Glancing Eye has official claim forms available to consumers and users, and that they can request from Glancing Eye using the contact information provided at the beginning of these Conditions (General Information). Likewise, if a dispute arises from the conclusion of this purchase contract between Glancing Eye and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of online disputes in consumer matters and by which Regulation (EC) No. 2006/2004 and Directive 2009/22/CE are modified. You can access this method via the website: http://ec.europa.eu/consumers/odr/. Last modification: 08/21/2018
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